S2E3: Jude Jennison reads ‘Leading Through Uncertainty’ Emotional Engagement
Chapter 3 of my bookLeading Through Uncertainty explores the role of emotions in business. It starts with a story about an anxious horse Gio and how I was able to help him reduce his anxiety by providing more certainty about his future.
Gio’s anxiety over the uncertainty of his future almost prevented me from taking him on. His emotions almost derailed his opportunity for a new role working with me.
Here’s an extract:
“Pick me,” the horse seemed to be saying. I had gone to see a horse called Gio, and my eyes were drawn to the large black horse in the stable at the end. His eyes locked onto mine, and I hoped it would be him. The yard owner, Julie, led me down the yard and indeed, the beautiful black horse was Gio. I entered his stable. His heart was racing with anxiety, and he was trying to hold it all together. I wasn’t sure he was suitable to work with me and my clients. I didn’t want an anxious horse. My horses need to be confident in their own skin because clients are often anxious when they arrive. looked Gio in the eye and felt the depth of his connection as he drew me in. My heart desperately wanted to say yes, I’ll take him, but my head overruled my emotion because I couldn’t risk taking on an anxious horse. I already had a horse called Tiffin, who gets overwhelmed with anxious clients. It was too big a risk. All logic and reasoning made it clear that Gio was not the horse for me. Meanwhile, my heart was telling me a different story. In the course of my work, I often help leaders reduce their anxiety and find a place of greater calm in uncertainty. I wanted to help Gio find his new home so he could relax and be less anxious, and I found myself committing to him that I would help him. It felt like a crazy thing to do to tell a horse I would help him find the right home. I had no idea how I might do that, and I didn’t exactly have the time to keep going to visit him either. But somehow it felt the right thing to do. There was something about him that kept me going back.
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