Podcast 54: Bill Coletti on reputation management and crisis communication
Bill Coletti specialises in reputation management and crisis communication. He is author of the book Critical moments: the Mindset of Reputation Management. In this podcast, he shares his experience of staying grounded under pressure in a crisis and being confident of the way forward in moments of extreme uncertainty that a personal or professional crisis brings. There is much to learn from him about how we create clarity and certainty in moments of extreme uncertainty.
I loved Bill’s view that the first thing to do in a crisis or in uncertainty is to stop and assess what is happening and look for pattern recognition. It’s so easy to make a knee jerk or emotional reaction in a crisis, rather than assessing things rationally. I shall certainly be looking for pattern recognition next time I’m in uncertainty to see what sense I can make of it before making a decision. What are your patterns in a crisis? How do you stay grounded under pressure?
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Bill Coletti, CEO & Founder of Kith
Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation
He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.